Click the link below to view a document on the latest Survey:
Broadway Survey 2018/19
Ingol Survey 2018/19
DR Patel & Partners Broadway & Ingol Surgery 2014/15
Broadway Survey 2012/13
Ingol Survey 2012/13
Broadway Satisfaction Survey 2013/14
Broadway Bar Chart 2013/14
Ingol Satisfaction Survey 2013/14
Ingol Bar Chart 2013/14
Family & Friends Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice. The FFT has just become available to many additional patients, going live in 8000 GP practices across England. From January 2015 it will roll out to mental health and community health services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases. The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care. While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
To fill in one of the feedback forms, simply click here to download and print, or drop in to the surgery and they will be available on the reception desk. Once complete, please put them in the feedback box.